FAQ
Frequently asked questions
Find answers to common questions about our products, customization options, and ordering process.
How do I place an order?
To place an order, add the desired products to your shopping cart and specify the quantity, packaging type, and any customization details (such as logo customization). After adding items to your cart, our customer service team will contact you to finalize your order details, discuss the schedule, and confirm shipping methods and costs. This website is for product selection and cart management only; order finalization is handled offline by our team.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) as well as direct bank transfers.
Can I change or cancel my order?
Changes or cancellations can be made within 24 hours of placing an order. Once production has begun, we cannot accept changes.
Do you offer wholesale discounts?
Yes, we offer tiered pricing and discounts for large orders. Discounts are calculated automatically based on the total quantity of your order.
What is your return and refund policy?
Due to the custom nature of our handmade items, we do not accept general returns. However, if the item arrives damaged or incorrect, we will issue a replacement or refund within 7 days of shipment.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your shipment status.
Do you ship internationally?
Yes, we do. Shipping costs and delivery times vary depending on the destination country and will be calculated at checkout.
What should I do if my product arrives damaged?
Please contact us immediately with your order number and clear photos of the damaged item and its packaging. We will prioritize the arrangements for you.
What is the Minimum Order Quantity (MOQ)?
For handcrafted designs, our Minimum Order Quantity (MOQ) is 100 pieces per design to ensure optimal production efficiency. For exclusive products, our Minimum Order Quantity (MOQ) is 12 pieces.
How long is the processing and production time?
Our standard production and processing time is 14–25 business days, depending on the complexity of the design and the size of your order. Please contact us with any special requests.
How are shipping costs calculated?
Shipping costs are calculated comprehensively based on the total weight, volumetric dimensions of the packaged items, and the final destination.
What is the order verification process?
After adding items to your cart and submitting your request, our customer service team will contact you offline. We will discuss your specific customization needs, confirm the production schedule, and finalize all shipping details and costs before proceeding with your order.
What customization options are available?
We offer extensive customization, including integration of your company logo, custom brand color matching, and unique material selection suitable for premium corporate gifts.
What are your working hours?
Our customer service hours are 10:00 AM – 5:00 PM (Monday to Friday).